Last updated: July 29, 2026
Eligible Requests
Eligible standard products may be requested for return or exchange within 7 calendar days of delivery. The item must be unused, unassembled where applicable, complete, and in its original protective packaging. Approval is required before any product is sent back.
Damaged, Incorrect, or Materially Different Items
Contact us within 48 hours of delivery if an item is damaged in transit, incorrect, incomplete, or materially different from the confirmed order. Include the order number, photographs of the item and packaging, and an unpacking video where available. We may arrange inspection, replacement, exchange, repair, or refund after verification.
Antiques, Crafts, Collectibles, and Artworks
Age marks, patina, grain, glaze, weave, hand-finishing, color variation, and minor irregularities described or visible before purchase are part of an item's character and are not defects. Unique, sourced, limited, vintage, antique, customized, commissioned, and clearance items are not returnable for preference-based reasons unless otherwise confirmed in writing.
Non-Returnable Items
Returns are not accepted for used or assembled products, gift vouchers, completed services, custom or bulk orders, hygiene-sensitive products, items damaged after delivery, products without original packaging, or items returned without authorization, except where required by applicable law.
Exchange Availability
Exchanges depend on stock, condition, location, and product type. If the requested replacement is unavailable, we may offer an alternative, store credit, repair, or refund according to the confirmed resolution. Price differences and applicable logistics charges may be payable.
Pickup, Packing, and Charges
Approved items must be packed securely for collection. Return pickup, packing, installation, transaction, or redelivery charges may apply when the request is not caused by a verified product issue. We may decline collection if the item is not adequately protected for transport.
Inspection and Resolution
Returned items are inspected before an exchange, credit, or refund is completed. Approved resolutions are normally processed within 7 to 10 business days after inspection, although bank, payment provider, replacement stock, and carrier timelines may vary.
Contact
To request a return or exchange, email relicsphere@vip88.mba or call +91 81051 20977 before sending any item.
