Last updated: July 29, 2026
Order Processing
Processing begins after payment and order details are confirmed. In-stock products are normally prepared within 2 to 5 business days. Made-to-order, sourced, antique, collectible, bulk, and customized products may require additional time, which will be confirmed before fulfillment.
Delivery Coverage and Charges
We arrange delivery to eligible locations in India and may support international or trade shipments by written quotation. Delivery fees depend on product size, weight, fragility, destination, access requirements, and service level. Any applicable fee is shown at checkout or confirmed before dispatch.
Packing and Handling
Furniture, crafts, antiques, collectibles, and artworks are packed according to their material and fragility. Packaging may include protective wrap, corner guards, reinforced cartons, crates, or moisture protection. Customers should retain all packaging until the order has been inspected.
Dispatch and Tracking
Tracking or delivery coordination details are shared when available. Estimated delivery dates are not guaranteed and may change because of carrier operations, weather, public restrictions, customs, remote-area access, or other events outside our reasonable control.
Delivery Inspection
Inspect the package and product as soon as it arrives. Record visible carton damage on the carrier receipt where possible. For damage, shortage, or an incorrect item, contact us within 48 hours of delivery with the order number, clear photographs, and an unpacking video where available.
Access and Failed Delivery
Customers are responsible for providing a complete address, reachable phone number, suitable building access, and any required permissions. Redelivery, storage, return-to-origin, special handling, or access charges caused by incorrect information or unavailable receipt may be payable by the customer.
International and Trade Orders
Import duties, taxes, customs fees, permits, local handling, and destination charges are the buyer's responsibility unless the written quotation states otherwise. Delivery timelines begin after the required order, export, and customs information is complete.
Contact
For logistics support, email relicsphere@vip88.mba or call +91 81051 20977.
