Last updated: July 10, 2026
Cancellations
Cancellation requests should be sent as soon as possible after placing an order. If an order has already entered procurement, production, packing, dispatch, or delivery, cancellation may not be available or may be subject to applicable costs.
Returns and Replacements
Returns or replacements may be considered when a product is damaged in transit, materially different from the confirmed order, or affected by a verified manufacturing issue. Customers must contact us promptly with the order details, photos, and packaging condition.
Non-Returnable Items
Custom-made items, bulk trade orders, clearance items, assembled products, items damaged after delivery, and products with normal material variation may not be eligible for return unless required by applicable law or confirmed in writing by our team.
Refund Processing
Approved refunds are processed to the original payment method or another agreed method after inspection, verification, and completion of any required pickup or return process. Bank and payment provider timelines may vary.
Shipping and Handling Costs
Delivery, packing, handling, return pickup, or transaction charges may be deducted where applicable, especially for cancellations after fulfillment work has started or returns not caused by a verified product issue.
Contact
For refund or cancellation support, email relicsphere@relicsphere.store or call +91 81051 20977.
